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Support

Need help with Spark Birds?

Spark Birds helps you browse birds, save sightings and predictions, ask bird questions, and participate in community features. If something is not working as expected, use the support form below and the Spark Birds team will reply to the email address you provide.

Signing in

Make sure you are using the correct email address and password. If you have forgotten your password, request a password reset and follow the instructions in the email we send you.

Email verification

Protected account features may require a verified email address. If verification has not completed, request a fresh verification email and reopen the link from the same device where possible.

Uploads and permissions

Photo, audio, location, microphone, and notification features may require device permissions. If a feature appears unavailable, review the permission settings on the device first.

Community and moderation help

If you need help with a report, moderation decision, abusive behavior, or community-safety issue, contact support and include any relevant usernames, timestamps, and screenshots if appropriate.

Review the Community Guidelines before submitting appeals or content complaints.

What to include in a support request

  • your Spark Birds account email, if applicable
  • device model and OS version
  • the version of Spark Birds you are using
  • what you were trying to do
  • what happened instead
  • whether the issue is repeatable

Send a support request

Use this form for help requests, bug reports, account questions, or moderation follow-up. Spark Birds will send your message to the support team and reply to the email address you provide.

Account deletion and privacy requests

For deletion requests, use the dedicated Account Deletion page. For privacy-related questions, review the Privacy Policy and then contact support with the subject line Privacy Request.