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Need help with Spark Birds?

Spark Birds helps you look up birds, save sightings, ask questions, and talk with other birders. If something is not working, use the form below and we will reply to the email address you enter.

Signing in

Make sure you are using the correct email address and password. If you have forgotten your password, request a password reset and follow the instructions in the email we send you.

Email verification

Some features need a confirmed email address. If the link did not work, ask Spark Birds to send a new one, then open the latest email.

Uploads and permissions

Photos, sound, location, and notifications need permission on your phone. If something will not open, check those permissions in your phone settings first.

Community and moderation help

If you need help with a report, a decision we made, or someone being unkind, email support. Include the username, when it happened, and a screenshot if you have one.

Read the Community Guidelines if you want to question a decision or report something.

What to include in a support request

  • the email address on your Spark Birds account, if you have one
  • your phone model and whether it is iPhone or Android
  • the version of Spark Birds you are using
  • what you were trying to do
  • what happened instead
  • whether it happens every time

Send a support request

Use this form for help, a bug, an account question, or a follow-up about a report. We reply to the email address you enter.

Account deletion and privacy requests

For deletion requests, use the dedicated Account Deletion page. For privacy-related questions, review the Privacy Policy and then contact support with the subject line Privacy Request.